This privacy notice discloses the privacy practices for the PlusLiving app. This privacy notice applies solely to information collected by PlusLiving.
We only have access to/collect information that you or your provider enters in the app. This
information includes your name, self-reported data to daily check-ins, messages and documents
exchanged between you and your provider, and system activity. PlusLiving uses an embedded
HIPAA-compliant Zoom account for video chatting between you and your provider. PlusLiving will
use this information to monitor and enhance the user experience and support positive health
outcomes. This information is not shared with outside parties.
The PlusLiving mobile platform requires a password to access and has other security features to
protect my information in PlusLiving. The password is unique for each member and members will
only be able to change it by calling a PlusLiving staff member. Members have access to a documents
feature that will allow me to upload images to providers at your participating clinic. During the
image capture process, images will not be stored to the member’s phone and will only store within
the PlusLiving app.
PlusLiving members, staff, and provider participants will have access to the community board. The
community board content is monitored by staff.
The user can revoke consent to this information being collected at any time. Your consent does not
end unless you cancel it. To revoke consent, the user must contact the PlusLiving team right away.
The PlusLiving team will still use information about you that was collected before you revoked your
consent. When consent is revoked, the user’s account will be deactivated.
We take precautions to protect your information. When you submit sensitive information via the
website, your information is protected both online and offline.
Wherever we collect sensitive information, that information is encrypted and transmitted securely.
All communications/transactions between the PlusLiving servers and apps are encrypted — not just
sensitive information. Specifically, the data is transmitted with HTTPS/SSL TLSv1.1, TLSv1.2
While we use encryption to protect sensitive information transmitted online, we also protect your
information offline. Only employees who need the information to perform a specific job (for
example, your provider or staff) are granted access to personally identifiable information. The
servers in which we store personally identifiable information are kept in a secure environment.
Physical access to these servers are prohibited and the data is stored on encrypted hard drives with
AWS KMS.